FAQs

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can use this tracking number to monitor the delivery status of your order. Additionally, you can log in to your account on our website and view your order history and tracking information.


What delivery options do you offer?

Standard Shipping (3–7 business days) ,Express Shipping (1–3 business days)


How much does shipping cost?

Flat-rate shipping for standard delivery. Final shipping cost is calculated at checkout.


Is my payment information secure?

Yes, we use SSL encryption and comply with PCI-DSS standards to protect your payment data. Our payment processors use advanced fraud detection and encryption technologies.


Can I change or cancel my order after placing it?

Orders can only be modified or canceled within a short time after placement. Please contact our customer support immediately for assistance.


What is your return and exchange policy?

We offer easy returns and exchanges within 7–30 days of delivery (varies by product/store):Items must be unused, unwashed, and in original packaging Some items like innerwear, personalized products, or final sale items may not be eligible


How do I initiate a return or exchange?

Log in to your account and go to “Returns/Exchanges” or contact customer support. You’ll receive instructions and a return label (if applicable).


When will I receive my refund?

Refunds are processed within 5–7 business days after we receive and inspect the returned item. The amount will be credited back to your original payment method.


What payment methods do you accept?

We accept: Credit/Debit Cards (Visa, MasterCard, etc.),UPI/Net Banking, Digital Wallets (PayPal, Apple Pay, Google Pay, etc.)


Is Cash on Delivery (COD) available?

NO, COD is Not available.


I received a wrong/damaged item. What should I do?

We apologize for the inconvenience. Please contact customer support within 48 hours of delivery with photos, and we’ll arrange a replacement or refund ASAP.


Who pays for return shipping?

Return shipping costs depend on the reason for return: If the return is due to a defect or error on our part, we cover the return shipping. For buyer’s remorse or size issues, customers may be responsible for return shipping fees


How long does it take to get a refund or replacement?

Refunds are typically processed within 5-14 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.


Can I change my delivery address or reschedule delivery?

Yes, you can change your delivery address or reschedule the delivery, but only before the order has been shipped. Once your order is dispatched, changes may not be possible. If your order is already out for delivery, you may still be able to reschedule with the delivery partner directly, depending on their options. Please contact our customer support as soon as possible for assistance with address changes or delivery rescheduling.


Can I save items to buy later?

Yes, you can use the Wishlist or “save for later” feature to keep track of items you're interested in.


What should I do if I forgot my account password?

Click “Forgot Password” on the login page. Enter your registered email address, and we’ll send you a link to reset your password.


Do you offer gift cards or vouchers?

Yes, we offer digital gift cards that can be purchased and emailed instantly. They are valid for all products unless otherwise stated.


How do I contact customer support?

You can reach us via: Email, live chat, phone, Social Media DMs Response time is usually within 24–48 hours.


How long does it take to get a refund?

Refunds are typically processed within 5–7 business days after we receive and inspect the returned item. If you pay by credit/debit card, the refund will be credited back to your original payment method. You’ll receive a confirmation email or SMS once your refund is processed.


What should I do if I receive a damaged or incorrect item?

We’re really sorry for the inconvenience! If you receive a damaged, defective, or incorrect item, please do the following: Contact our customer support within 24–48 hours of receiving your order. Provide your order number and clear photos of the item and packaging. We’ll verify the issue and arrange for a replacement, exchange, or full refund as quickly as possible.


What if the item I received looks different from the website?

We strive to display our products as accurately as possible, but minor variations in color or texture may occur due to lighting, screen settings, or batch differences. If the item you received is significantly different from what was shown online, please reach out to our customer support within 48 hours of delivery. Include your order number and a photo of the item, and we’ll gladly assist with a return, exchange, or refund.


What is your customer support availability?

Our customer support team is available to assist you during the following hours: Monday to Friday: 9:00 AM – 6:00 PM. Saturday: 10:00 AM – 4:00 PM. Closed on Sundays and public holidays.